ShieldLoom is firmly committed to the security and protection of the personal information of our Users and their contacts. This Privacy Policy describes how ShieldLoom collects, uses, shares, and processes personal information.
By accepting the ShieldLoom Privacy Policy and/or using our Services, you consent to the collection, use, sharing, and processing of personal information as described herein. If you provide us with personal information about someone else, you confirm that they are aware of this and that they consent to our use of their information according to this Privacy Policy.
1. Personal Information Collected
1.1 User Profile
When you create a user profile in the Services and confirm being the holder of a certain number, ShieldLoom will collect the information provided by you. To create a user profile, you must register your first name, last name, and phone number. Additional optional information includes, but is not limited to, photo, gender, street address, zip code, country of residence, email address, and professional website.
1.2 Installation and Use
When you install and use the Services, ShieldLoom will collect personal information from you and any devices you may use in your interaction with our Services. This information may include: Geo-location, IP address, Device ID or unique identifier, Device manufacturer and type, Device and hardware settings, SIM card usage, Applications installed on your device, Operating system, Web browser, Operator, IMSI, Connection information, Screen resolution, Usage statistics, Default communication applications, Access to device address book, Device log and event information, Logs, keywords, and metadata of incoming and outgoing calls and messages, Version of the Services you use, Other information based on your interaction with our Services.
1.3 Third-Party Services
You may provide us with your user identifier information for certain third-party services (e.g., social networking and payment services) to enable the Services to interoperate with such services. You may use these third-party services to create your user profile, log in, share information, or connect your profile with these services. We will never store any passwords created for third-party services.
1.4 Contact Information
When the ShieldLoom mobile applications are obtained from sources other than the Apple App Store or Google Play, you may share names, numbers, photos, Google IDs, and email addresses from your address book ("Contact Information") with ShieldLoom by enabling Enhanced Search Functionality. When obtained from the Apple App Store or Google Play, we do not share any user Contact Information.
1.5 Other Information You May Provide
You may provide us with various information in connection with your interaction with our Services, such as tagging a phone number with a business name, reporting a number as spam, or participating in surveys, contests, or promotions.
1.6 Other Data Policy
What Data Do We Collect?
- Caller Information: We collect the caller's phone number to display caller ID information
- Device Information: We collect information about your device, such as the device type, operating system, and unique identifiers
How Do We Use Your Data?
- Display caller identification when you receive a call
- Enhance app functionality, improve user experience, and develop new features
How Do We Share Your Data?
We do not share your personal data with third parties without your explicit consent, except as required by law. Third-party service providers supporting our app are contractually bound to protect your data.
What Permissions Does the App Request?
- Contact Permission: To display contact information and caller names
- Call Permission: To manage your calls
- Notification Permission: To notify you about calls and statuses
- Read Call Logs: To display your call history with spam filtering
- SMS Permission: To manage SMS messages
2. How We Use Personal Information
2.1 Provide, Improve, and Personalize Our Services
ShieldLoom may use the personal information collected to:
- Provide smart caller ID and dialer functionality
- Maintain user spam lists and build a community-based spam-blocking directory
- Enable integration with third-party services
- Improve our Services, business, and operations
2.2 Compliance with Laws and Prevention of Fraudulent Activities
We may use collected information to comply with applicable laws, enforce our agreements, protect our rights, verify user information, troubleshoot, and prevent fraud or illegal activities.
3. Sharing and Disclosure of Personal Information
ShieldLoom may disclose personal information to:
- Comply with the law or legal processes
- Protect our rights and enforce our agreements
- Protect the security and safety of users or the public
We may transfer information to trusted vendors and partners who support our Services. ShieldLoom requires these third parties to protect personal information and comply with applicable laws.
4. Delisting of Contact Information
If a user disables Enhanced Search Functionality, their Contact Information is disabled and will no longer be searchable in the ShieldLoom database. You can exclude yourself from further queries by notifying ShieldLoom via our website.
5. Information Security and Transfer of Personal Information
ShieldLoom may transfer, process, and store personal information in multiple countries, including India, and may use cloud-based services. We implement safeguards to protect your data, but no method of transmission or storage is 100% secure.
6. Accessing and Updating Personal Information
You may request to know what personal information we store about you and request corrections or deletions. Contact us using the details below.
7. Minors
ShieldLoom services are not intended for individuals under the legal age of consent in their jurisdictions. We do not knowingly collect information from minors.
8. Changes to This Privacy Policy
ShieldLoom may update this Privacy Policy from time to time. Substantial changes will be communicated via push notifications or notices within the Services. Continued use of the Services constitutes consent to the updated policy.
9. Cookies
We use cookies and similar technologies to recognize users, improve experiences, increase security, and measure service effectiveness. You can control cookies through browser settings. By using the Services, you consent to our use of cookies.
For detailed information about the cookies we use, the purposes for which we use them, and how to manage your cookie preferences, please see our Cookie Policy.
10. Contact
If you have any questions about ShieldLoom's Privacy Policy or wish to make a request regarding your personal information, please contact us at:
ShieldLoom
India
You can also send your enquiries (including in relation to any grievances to our Grievances Officer) via email to support@shieldloom.com